Refund & Cancellation Policy
& Clear Billing Commitments.
Transparent rules on subscription cancellations, refund eligibility, payment gateway processing schedules, and support response guarantees.
All first-time Pro and Ultra paid subscription plans come with an unconditional 14-day money-back guarantee. If you are not completely satisfied with our performance, request a full refund within 14 days of purchase — no questions asked.
Overview & Subscription Model
CropMyImages offers both free web utilities and recurring paid subscription plans (Pro & Ultra) billed on a monthly or annual basis.
All payments are processed securely via PCI-DSS certified payment gateways (Stripe & Razorpay). This policy outlines how you can manage or cancel your active plan and request refunds.
How to Cancel Your Subscription
You can cancel your subscription at any time without calling or emailing support through simple self-service steps:
- Log into your account at https://cropmyimages.com/profile.
- Navigate to the Billing & Subscriptions tab.
- Click Cancel Subscription and confirm.
When you cancel, your paid Pro or Ultra features remain fully active until the end of your paid billing period. You will not be charged again on the next renewal date.
14-Day Refund Eligibility Criteria
To qualify for a 100% full refund under our 14-Day Money-Back Guarantee, your request must satisfy the following conditions:
The refund claim is submitted within 14 calendar days of your initial plan upgrade.
Your account has not been suspended for Acceptable Use Policy violations or spam operations.
Non-Refundable Scenarios
Refunds will NOT be issued under the following circumstances:
- Requests Submitted After 14 Days: Cancellation requests submitted after the initial 14-day window has expired.
- Subsequent Renewal Billings: Automatic monthly or annual renewals where cancellation was not requested prior to the renewal date.
- Accounts Terminated for Cause: Accounts banned or suspended due to AUP violations, malware distribution, phishing, or bot spam.
- Custom Enterprise Quotas: Special enterprise contracts with custom SLA provisions.
Refund Processing Timelines & Payment Gateways
Once approved by our billing desk, refunds are returned to the original payment method. Gateway processing times vary as follows:
| Payment Method | Gateway | Approval SLA | Bank Credit Timeline |
|---|---|---|---|
| Credit / Debit Card | Stripe | 24 Hours | 5 to 10 business days |
| UPI / Net Banking | Razorpay | 24 Hours | 2 to 5 business days |
| PayPal / Wallet | Stripe / Partner | 24 Hours | 1 to 3 business days |
Chargeback & Billing Dispute Protocol
We strongly encourage users to contact our billing team before initiating a credit card chargeback or bank dispute. Unjustified chargebacks cause account locks and blacklisting across our payment gateway network. We resolve 100% of valid refund requests directly within 24 hours.
Billing Support & Response SLA
To request a refund or inquire about a billing transaction, email our dedicated support desk with your invoice number or registered account email:
Within 24 Hours Guaranteed